Troubleshooting Cloud Object Storage

Use these solutions to resolve problems that you might encounter with using Cloud Object Storage in Cloud Pak for Data as a Service.

Contents:

Error retrieving Administrator API key token for your Cloud Object Storage instance

What’s happening

When you create a project, the following error occurs:

Error retrieving Administrator API key token for your Cloud Object Storage instance

Why it’s happening

You have not been assigned the necessary access role in the IBM Cloud account.

How to fix it

Make sure that the administrator has added you to the IBM Cloud account and granted you the necessary editor privileges as a non-administrative user in the account. The administrator must also enable storage delegation to allow non-administrative users to create projects or catalogs with a Cloud Object Storage instance:

  1. From the Cloud Pak for Data as a Service main menu, select Administer > Storage Delegation.
  2. Enable project or catalog creation for your Cloud Object Storage instance.

Unable to configure credentials for your project in the selected Cloud Object Storage instance

What’s happening

When you create a project and associate it to a Cloud Object Storage instance, the following error occurs:

Unable to configure credentials for your project in the selected Cloud Object Storage instance.

Why it’s happening

A limit to the number of access policies in an account is exceeded.

How to fix it

  1. Verify that you are the owner of the Cloud Object Storage instance or that the owner has granted you Administrator and Manager roles for this service instance. Otherwise, ask your IBM Cloud administrator to fix this problem.
  2. Check the total number of access policies to determine whether you have reached a limit. See IBM Cloud IAM limits for the limit information.
  3. Delete at least 4 or more unused access policies for the service ID.

See Reducing time and effort managing access for strategies that you can use to ensure that you don’t reach the limit.