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Monitoring workflow tasks (Watson Knowledge Catalog)
Monitoring workflow tasks (Watson Knowledge Catalog)

Monitoring workflow tasks (Watson Knowledge Catalog)

Workflows are only effective if people complete the tasks that are assigned to them. You can use the Task status view to ensure that tasks are completed in a timely manner.

Required permissions

To monitor workflow tasks, you must have the Manage workflows permission.

Monitoring task status

To view the task status statistics:

  1. Log in to the Cloud Pak for Data web client.
  2. From the navigation menu, select Administration > Workflows.
  3. Click Task status.

The Task status page shows a list of all active workflow tasks and a graphical overview by task status. Overdue tasks and tasks at risk (due in the next 2 days) are highlighted.

The task list can be filtered by the task ownership status (claimed, unclaimed), urgency status (overdue, at risk, normal), workflow type, and assignee. Click any task title to open the task details view, similar to the view in the task inbox.

Managing task ownership

When a task is created, owners are assigned and the task shows up in their inbox. Each assignee can claim a task. When the task is claimed, it disappears from the task inbox of the remaining assignees. The owner can now work on the task.

If the task is claimed but the owner is not available to work on it, you can return the task to unclaimed. Other assignees can then see it in their task inbox:

  1. Log in to the Cloud Pak for Data web client.
  2. From the navigation menu, select Administration > Workflows.
  3. Click Task status.
  4. From the table, select the claimed tasks that you want to set to unclaimed. You can use the filter to narrow down the results.
  5. Click Set to unclaimed at the top.

Learn more

Parent topic: Managing Watson Knowledge Catalog