Watson Assistant on Cloud Pak for Data as a Service

Description

With Watson Assistant for IBM® Cloud Pak for Data as a Service, you can use AI to build and deploy a branded assistant into any device, application, or channel. Connect your assistant to the customer support resources that you already use to deliver an engaging, unified problem-solving experience to your customers.

Your customers interact with a chatbot, which is also known as an _assistant_, through an existing social media channel or client user interface that you build. For example, you might implement a simple chat window or a mobile app, or even a robot with a voice interface. Use the Watson Assistant APIs to send messages from the user interface to the service. Your client interface application can be hosted either inside or outside the IBM Cloud Pak for Data infrastructure.

Use the intuitive graphical tools that are provided with the Watson Assistant service to develop training data that captures your unique customer needs and use cases. Watson Assistant uses the training data to generate a customized machine learning model for you. This model is what powers your assistant to understand requests from customers so it can answer them correctly.

After your assistant analyzes the message from a customer, it routes the message to the appropriate skill.

• The dialog skill interprets the user input further, then directs the flow of the conversation. The dialog gathers any information it needs to respond or perform a transaction on the user's behalf. The skill can connect with other IBM services or interact with your own back-end systems to extract information or perform transactions that are based on the user's intent or other information.
• The search skill routes complex customer inquiries to IBM Watson™ Discovery for IBM® Cloud Pak for Data. Watson Discovery treats the user input as a search query. It finds information that is relevant to the query from the configured data sources and returns it so the assistant can share the information with the user as its response. Watson Discovery service is required to use the search skill in Watson Assistant.

With the help of the skills that you build, your assistant can answer simple or complex questions, and even perform tasks, such as opening tickets, updating account information, or placing orders.

This service adds a tool or other type of interface that runs in IBM Cloud outside of Cloud Pak for Data as a Service and provides APIs that you can run in notebooks.

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