IBM watsonx Assistant
Description
With watsonx Assistant, you can use AI to build and deploy a branded assistant into any device, application, or channel. Connect your assistant to the customer support resources that you already use to deliver an engaging, unified problem-solving experience to your customers.
Use the intuitive graphical tools that are provided with the watsonx Assistant service to develop training data that captures your unique customer needs and use cases. watsonx Assistant uses the training data to generate a customized machine learning model for you. This model is what powers your assistant to understand requests from customers so it can answer them correctly.
The assistant receives a message from a customer and sends it down the appropriate resolution path. An action interprets the customer's message further, then directs the flow of the conversation. The action gathers any information that it needs to respond or perform a transaction on the customer's behalf. A search integration uses existing FAQ or other curated content that you own to find relevant answers to customer questions.