Review troubleshooting tips for Data Product Hub.
Resolving login errors for Data Product Hub
If you receive an error when logging in, you can try one of the following solutions:
| Error message | Possible Causes | Solutions |
|---|---|---|
| Entitlement is not available | • Data Product Hub is not provisioned in the IBM Cloud account. • You are working in the wrong IBM Cloud account or region. • You have insufficient IAM permissions for the IBM Cloud account. |
Check the following: • Data Product Hub is provisioned in the account. • You are working in the correct account and region. You can change the account or region by using the switchers located in the header. • You have the correct IAM permissions on IBM Cloud. Contact your administrator to update your IAM roles. |
| Initialization failed | You are not a member of Data Product Hub. | Contact your Data Product Hub administrator to add you as a community member. |
IBM Cloud Object Storage tips
You must have access to an instance of Cloud Object Storage to create a data source connection to Cloud Object Storage, to access a project, or to upload a PDF for a data contract.
Follow these tips to ensure you have access to Cloud Object Storage:
- You can either provision an instance of Cloud Object Storage or the account administrator can grant you access to an existing instance using IAM for the IBM Cloud account.
- When creating a data source connection to Cloud Object Storage, create the Cloud Object Storage credentials with the Hash-based Message Authentication Code (HMAC) option. For more information, see Using HMAC credentials.
- For information about storage for data contracts, see Storage for data contracts.
- For information about creating a connection to IBM Cloud Object Storage, see IBM Cloud Object Storage connection.
Cannot add items from a catalog or project to a data product
- Symptom: When creating a data product from a project or catalog, you select assets but they are not added to the data product.
- Cause: When you access a catalog or project from Data Product Hub, you will see a list of assets. Not all of the listed assets can be added to a data product. Assets must be from a connected data source in order to be added to a data product. Assets that have been uploaded explicitly to a catalog cannot be added to a data product.
- Solution: Select connected data assets from a supported data source for your data product.
Adding data assets fails intermittently with valid connection
Symptom: You successfully test and create a connection, but adding data assets to a data product fails with a 400 Bad Request error.
Cause: Data Product Hub intermittently creates a connection with the wrong privacy settings, which causes data products that use the connection to fail.
Solution: The workaround is to create a new connection with the same credentials and use the new connection to create data products. The error is intermittent and will not likely reoccur.
Parent topic: General administration for Data Product Hub