High availability (HA) is a core discipline in an IT infrastructure to keep your applications running, even after a partial or full site failure. The main purpose of high availability is to eliminate potential points of failure in an IT infrastructure. Disaster recovery involves a set of policies, tools, and procedures for returning a system, an application, or an entire data center to full operation after a catastrophic interruption. It includes procedures for copying and storing an installed system's essential data in a secure location, and for recovering that data to restore normalcy of operation.
High availability
Data Product Hub is highly available within the Dallas region.
Responsibilities
To find out more about responsibility ownership for using IBM Cloud products between IBM and the customer, see Shared responsibilities for IBM Cloud products.
What level of availability do I need?
You can achieve high availability on different levels in your IT infrastructure and within different components of your cluster. The level of availability that is right for you depends on several factors, such as your business requirements, the service level agreements (SLAs) that you have with your customers, and the resources that you want to expend.
What level of availability does IBM Cloud offer?
The level of availability that you set up for your cluster impacts your coverage under the IBM Cloud high availability service level agreement terms.
Service level objectives (SLOs) describe the design points that the IBM Cloud services are engineered to meet. Data Product Hub is designed to achieve an availability target of 99.9%.
The SLO is not a warranty and IBM does not issue credits for failure to meet an objective. Refer to the SLAs for commitments and credits that are issued for failure to meet any committed SLAs. For a summary of all SLOs, see IBM Cloud service level objectives.
Locations
For more information about service availability within regions and data centers, see Service and infrastructure availability by location.
Disaster recovery
If a failure occurs, a failover design is established to keep your resources running without action on your part. For more information, see How IBM Cloud ensures high availability and disaster recovery to learn more about the high availability and disaster recovery standards in IBM Cloud. You can also learn more about Service Level Agreements.
Responsibilities
To find out more about responsibility ownership for using IBM Cloud products between IBM and the customer, see Shared responsibilities for IBM Cloud products.
Disaster recovery strategy
Data Product Hub is a highly available, regional service that runs in the Dallas (us-south) region. Data Product Hub exists in multiple availability zones with no single point of failure. The configuration data that is associated with your instance of Data Product Hub is backed up.
IBM Cloud has business continuity plans in place to provide for the recovery of services within hours if a disaster occurs.
Data Product Hub provides mechanisms to protect your data and restore service functions. Business continuity plans are in place to achieve targeted recovery point objective (RPO) and recovery time objective (RTO) for the service.
Parent topic: General administration for Data Product Hub