Gathering logs with the LogCollector user interface

Use the LogCollector user interface to collect log files and diagnostic data from the IBM OpenPages environment and from OpenPages databases.

LogCollector gathers log files into a .zip file that you can download. When your application servers are clustered, a .zip file is available for each application server.

Important: You can disallow access to the LogCollector UI by removing the Open Administration menu > Other > Logs menu item. To remove the menu item, set Applications > Common > Administration > Enable Manage Logs to false.

This video demonstrates how to collect log files and diagnostic data:

Before you begin

The menu item Open Administration menu > Other > Logs is visible only to the following users:

Administrators who have the All/SOX/Administration/Logs application permission and access to the LogCollector Documents folder. For more information about assigning access control to folders, see System file management.

Procedure

Click Open Administration menu > Other > Logs.
Click Launch.
The Launch Log Collector panel is displayed.
If you want to collect log files, set Log Files to True.
If you want to gather database diagnostics, set Database Diagnostics to True.
Click Add.

When the Log Collector has gathered the logs, a .zip file that contains the logs is displayed. You can download and decompress this file to view its contents.
Optional: If you want to enable tracing logs, click System tracing options.
1. Enable the tracing activities that you need by setting them to On.
2. Click Save.
The next time that you launch LogCollector, the .zip file will contain the trace logs.