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The structure of the performance area categories in Knowledge Accelerators

Performance area categories in Knowledge Accelerators

A specific classification of category, which is intended to provide the basis for grouping the various Business Performance Indicators.

The performance area categories contain the following:
  • Performance analysis terms: reporting structures that support business analysis for a focus area.
    • Measures: that are specific to the performance analysis area.
  • Measures: that are particular to this category but used across multiple performance analysis areas.
Table 1. Performance area category examples
Industry Name Terms Classification
Energy and Utilities Work Management performance analysis:
  • Asset Maintenance Analysis
measure:
  • Maintenance Completed Reported Hours
  • Average Maintenance Completed Reported Hours
performance area
Financial Services Regulatory Compliance performance analysis:
  • Data Subject Consent Analysis
measure:
  • Number Of Data Subjects With Consent Arrangement In Force
  • Consent Arrangement Lapse Rate
performance area
Healthcare Member Retention performance analysis:
  • Member Retention Analysis
  • Member Satisfaction Analysis
measure:
  • Number of Memberships
  • Renewal Rate
performance area
Insurance Life Insurance Reporting performance analysis:
  • Life insurance and annuity claims analysis
measure:
  • Life insurance policy gross claims on maturity
  • Annuity policy gross lump sum claims
performance area
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