Cross Industry Business Scopes available for separate import

Last updated: Jun 21, 2024

The Knowledge Accelerator for Cross Industry has the following Business Scopes available for separate download and import.

Data Privacy
Contact Center
Weather Insights

Each Business Scope consists of:

A set of business terms with:
- Concept terms that describe the main concepts for each business scope
- Property terms that describe the attributes or characteristics of the Concept terms
- Relationship terms that describe how one concept is connected to another Concept
An associated set of secondary subcategories that classify these terms
A set of Reference Data sets and their values
Sample policies and governance rules in the area of data privacy

Data Privacy

A business scope that groups terms for data privacy that includes a taxonomy of terms addressing the personal information of individuals and mappings of core business terms to the GDPR and CCPA regulations.

The data privacy scope is comprised of two subcategories:

Personal Data

A set of business terms with classifications to guide the identification of Personal Information (PI) and Sensitive Personal Information (SPI). This set of terms is not intended to be a definitive standard for data privacy and protection requirements, as the classifications of PI and SPI may vary in different legal jurisdictions. The scope is designed to be a template to accelerate governance of data privacy information. The main concepts covered in this business scope include:

Personal Data Concepts
Basic Personal Information Address Contact Information Person Communication Calendar Information Communication Metadata Content Document Voice or Video Recording Criminal & Offence Activity Criminal History Education & Skills Document Skills Finance Document Finance Information Payment Pension Information Personal Expense Amount	Health & Biometric Document Fitness Activities & Metrics Medical Record Human Resources Access Information Benefit Information Data Processing Activity Document Employment Record Personal Expense Amount Travel & Event Information Work Assignment Location Geographical Area Location	Online Activities Asset Browser Setting Online Tracking Data Online Behavior Document Online Tracking Data Social Media Post Subscription Information Schedules Calendar Information Work Assignment Telephony & Video Access Information Voice or Video Recording

Personal Data Concepts

Basic Personal Information
- Address
- Contact Information
- Person

Communication
- Calendar Information
- Communication Metadata
- Content
- Document
- Voice or Video Recording
Criminal & Offence Activity
- Criminal History
- Education & Skills
  - Document
  - Skills
Finance
- Document
- Finance Information
- Payment
- Pension Information
- Personal Expense Amount

Health & Biometric
- Document
- Fitness Activities & Metrics
- Medical Record

Human Resources
- Access Information
- Benefit Information
- Data Processing Activity
- Document
- Employment Record
- Personal Expense Amount
- Travel & Event Information
- Work Assignment
- Location
  - Geographical Area
  - Location

- Online Activities
  - Asset
  - Browser Setting
  - Online Tracking Data
Online Behavior
- Document
- Online Tracking Data
- Social Media Post
- Subscription Information

Schedules
- Calendar Information
- Work Assignment

Telephony & Video
- Access Information
- Voice or Video Recording

Regulatory Alignment

The Knowledge Accelerator for Cross Industry contains key terms from two leading data privacy regulations, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). These regulatory terms are related to the business terms within the Business Core Vocabulary, which helps data users identify enterprise information that is relevant to these regulations.

Contact Center

A Business Scope that groups terms for Contact Center addressing the characteristics of Contact Center communications, people and systems involved, contact preferences and documentation. The main concepts covered in this business scope include:

Contact Center Concepts
Address Address Geographical Area Customer Contact Information Customer Person	Customer Communication Access Information Browser Setting Chat Contact Center Agent Email Meeting Voice Call Documentation Content Documentation	Organization Contact Center Organization Product Product

Contact Center Concepts

Address
- Address
- Geographical Area

Customer
- Contact Information
- Customer
- Person

Customer Communication
- Access Information
- Browser Setting
- Chat
- Contact Center Agent
- Email
- Meeting
- Voice Call

Documentation
- Content
- Documentation

Organization
- Contact Center
- Organization

Product
- Product

Weather Insights

A Business Scope that groups terms for weather-related terms information. The terms include specific weather terms but also terms covering operational insight into the impact of weather on industrial, manufacturing and service activity. The scope covers weather observations and forecasts terms and data that may be provided as part of weather data products by specialized weather information service providers. This includes everyday weather patterns and severe weather occurrences. The main concepts covered in this business scope include:

Weather Insights Concepts
Activity Production Activity Response Sales Activity Assets Asset Sensor Store Weather Station	Domain Claim Contract Customer Organization Product Events Asset Event Loss Event Weather Event	Impact Location Address Geographical Area Location Weather Sources Weather Alert Weather Forecast Weather Observation